Billing & Insurance
At Southern Indiana Orthopedics, our account specialists are available to assist you with your insurance and billing needs.
The following information is provided to assist you in contacting us and understanding our billing and insurance policies and processes.
Office Hours & Contact Information
Monday – Thursday, 8:30 a.m. – 5:00 p.m.
Friday, 8:30 a.m. – 4:30 p.m.
Phone: (812) 376-9353
Fax: (812) 376-3757
940 North Marr Road, Suite C
Columbus, IN 47201
At Southern Indiana Orthopedics, we participate in most major insurance plans. Please verify your eligibility for services with your insurance company prior to your appointment. If you have any questions regarding insurance and your healthcare coverage, please call your insurance provider, which is listed on the back of your insurance card, or contact us to verify coverage prior to your appointment.
Fees and Payments
We request payment arrangements for all office services at the time they are rendered unless prior arrangements have been made. If payment is not received, we reserve the right to refuse future appointments on delinquent accounts. If your account becomes past due, we will take the necessary steps to collect this debt. All unpaid accounts for which payment arrangements have not been made are subject to collection procedures and additional collection costs.
Make Payments Online
At Southern Indiana Orthopedics, we offer the convenience of making payments online through our Online Bill Pay option.
To pay your bill online, please use the link below.
Co-Payment/Co-Insurance and Filing Claims
Southern Indiana Orthopedics will file all insurance claims with the exception of international plans. Upon filing the claims, we request the insurance carrier pay Southern Indiana Orthopedics directly. Once we receive payment or non-payment notice from your insurance carrier, any balance remaining will be billed directly to you.
We require co-payment or coinsurance payments at the time of service. We accept MasterCard, VISA, Discover, cash, and checks.
Provided we have the correct information, your claim will be filed directly with Medicaid. If your specific plan requires a referral from a primary care physician and/or prior authorization, you must follow those requirements. Failure to do so may cause a delay in your service. Spend down amounts are due upon notification.
Provided we have the correct information, your claim will be filed directly with Medicare. We do accept assignment; deductible and co-insurance amounts will be billed to your secondary insurance carrier if the information is available, or to you if there is none. You may be asked to sign a waiver form stating you will be responsible for other services rendered that Medicare may consider to be unnecessary.
Non-covered services will be billed to the patient, as well as any services that may be denied and for which a waiver form was signed at the time of service.
For more information about workers' compensation, please call our office at (812) 376-9353 and select option 1.
Patients requesting the completion of a disability claim will be charged a minimal fee. Payment for these claims is required in advance.
Self-Insured (no insurance) Patients
Patients who are not insured by an insurance plan/carrier will be required to pay for services at the time of the appointment.
If a patient advises that medical services are related to a workers' compensation matter, we will obtain verification of this from the employer. Submitting already identified claim numbers from the employer will aid in the processing of the claim. Because some workers' compensation claims are denied after review, we will obtain medical insurance information.
Financial payment arrangements may be requested in advance by contacting our account specialists prior to your appointment.